Graham Gelling Address: 1305 Mulberry Way Cedar Park, TX 78613 Phone: 512-257-8888 Email: gelling@alumni.grinell.edu Objectives To obtain a job that uses my extensive computer experience, my creative thinking ability and my ability to improvise to fit the situation. Preferably be involved or in charge of projects and planning. Qualifications Languages: Scheme, Java, Basic, Perl, and HTML Operating Systems: Mac, Win3.x, Win9x, NT, UNIX, VAX/VMS Applications: MsOffice97/98, WordPerfect, PageMaker, Photoshop, Access, LotusNotes, Authorware, Idrisi, ArcView, SAP Work experience Feb '00-June '00 Grinnell College Alumni/Development Office Grinnell, IA Phonathon Coodinator and General Office Staff In charge of 9 student callers for the College's phone-based alumni and parent fundraising efforts. Design and process mailings to the alumni for various events and fund raising appeals. Train student workers for the College Reunion week. Nov ‘99- Jan ‘00 Rockwell Collins Cedar Rapids, IA Helpdesk Technician Consultant Providing 1st line support to 9,000 employees Doing over-the-phone support and call dispatch Supporting MSOffice, Notes, Homegrown apps, and SAP system. Temporary Contract Basis 1996 - 1999 Grinnell College Computer Services Grinnell IA User Consultant Monitored labs on campus. Answering user questions in person, on the phone, and over e-mail. Fixed minor software problems and doing minor maintenance on the computers. Mac, PC, VAX/VMS 1996 - 1998 Mass Mutual Life Ins. Springfield, MA Business Analyst/ Desktop Technician Summer ’96, Winter ’96-’97, Summer ’97, Winter ‘98 Planned Corporatewide projects, Fixed Software and Hardware problems, Installed software and hardware, redeployed PCs. 1998 - 1998 Mass Mutual Life Ins. Springfield, MA Database Programming Consultant Summer ‘98 Redesigned Lotus Notes Database. Converted Lotus Notes Database to Microsoft Access. Education 1995 - 1999 Grinnell College Grinnell, IA Bachelor of Arts in Anthropology